In the digital age we live in today, chatbots have become quite common. These programs, which are meant to interact with humans online, have become staples of many websites, especially those that offer products. Chatbots are useful in many respects, but it would be a lie to say that they don't have shortcomings. The following pros and cons, told by Long Island advertising agencies, should help you better understand these programs.
PRO - They respond quickly. One of the biggest pros of chatbots, according to companies like fishbat, is that they are quick to respond. If you have a simple question to ask, such as where an item can be found in retail, the chatbot you're speaking to will be able to respond almost instantaneously. This reduces the amount of time spent waiting, which tends to result in a more positive user experience. Any Long Island advertising agency would be hard-pressed to disagree.
CON - Their languages may be strange to some. Seeing as how chatbots are computer programs, it's safe to assume that they have stringent language. The problem with this is that they might speak in ways that are seen as strange to some. Depending on how unique the language of a chatbot is, the user experience may not be everything that it should. This is one of the concerns that should be noted.
PRO - They are minimal from a design standpoint. While you may think that minimalism hinders chatbots, it can be argued that such a quality works to their benefit. After all, digital media has evolved to such a degree that simplicity actually helps programs stand out. When there's less for the human mind to register, better user experiences come about. Anyone that has developed a chatbot can tell you the same.
CON - They cannot measure up to speaking to human beings. Let's say that you call a company and are directed to a customer service representative. In this scenario, you're provided with a true human experience, which isn't the case when you're speaking to a chatbot. For many people, going back and forth with a chatbot does not provide the same peace of mind that comes with true human reaction. This is one of the most important reasons why businesses shouldn't rely on computer programs alone.
PRO - They respond quickly. One of the biggest pros of chatbots, according to companies like fishbat, is that they are quick to respond. If you have a simple question to ask, such as where an item can be found in retail, the chatbot you're speaking to will be able to respond almost instantaneously. This reduces the amount of time spent waiting, which tends to result in a more positive user experience. Any Long Island advertising agency would be hard-pressed to disagree.
CON - Their languages may be strange to some. Seeing as how chatbots are computer programs, it's safe to assume that they have stringent language. The problem with this is that they might speak in ways that are seen as strange to some. Depending on how unique the language of a chatbot is, the user experience may not be everything that it should. This is one of the concerns that should be noted.
PRO - They are minimal from a design standpoint. While you may think that minimalism hinders chatbots, it can be argued that such a quality works to their benefit. After all, digital media has evolved to such a degree that simplicity actually helps programs stand out. When there's less for the human mind to register, better user experiences come about. Anyone that has developed a chatbot can tell you the same.
CON - They cannot measure up to speaking to human beings. Let's say that you call a company and are directed to a customer service representative. In this scenario, you're provided with a true human experience, which isn't the case when you're speaking to a chatbot. For many people, going back and forth with a chatbot does not provide the same peace of mind that comes with true human reaction. This is one of the most important reasons why businesses shouldn't rely on computer programs alone.
About the Author:
If you're curious about employing a Long Island advertising agency, consult fishbat for information.. Also published at The Pros & Cons Of Chatbots, With Long Island Advertising Agencies.
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