Thursday, April 4, 2013

Monitoring Tools from Manageengine

By Todd Domingo


Business communications requirements are becoming increasingly complex, and that complexity leads to an increase in areas of software and hardware that are critical. Failure in any of these resources could result in costly downtime. There are many tools available to IT managers to help them locate likely problem areas and to keep everything working as it should. To streamline the entire monitoring process, managers can use integrated tools like the ones supplied by a Manageengine distributor.

service desk plus is a suite of applications aimed at monitoring and reporting on key areas within the IT infrastructure. The programs monitor not just computer performance, but also check switches, routers, printers, UPSs and other hardware.

It is capable of monitoring hardware and software that the business uses remotely. The suite provides software to check on web server response times and availability. Most businesses rely on third party hosting companies to run their websites. Should its website be unavailable, a company might not know that there were issues with the site. By examining the host's web logs, the business can see where there were problems, but only after the problems arose.

While most good hosting companies provide excellent internal monitoring, and they can usually solve any problems quickly, in a small number of cases, the hosting company might not be aware that a client's site is down. This could happen when the client uploads new software programs to the server and they turn out to be faulty.

Problems like this crop up regularly, and nearly every surfer will have come across web pages where they see raw computer code such as PHP query statements rather than images or text. The reason that this type of issue can be a big problem for a client company is because badly written software will not generate an error on the host's monitoring system, so the host will not be in a position to inform the client.

A company, or its web developers, should have a rigorous testing and quality control procedure in place to detect this type of issue before software updates are uploaded, but it does happen. In rare cases, the problem software has not been uploaded by the company itself, but by hackers who have managed to compromise the server.

It is important to stop this type of problem before it becomes serious, and using a good monitoring tool that can keep a 24 hours check on things can help. Tools for monitoring system and application performance can also be very useful. Surfers can experience slow page load times when a web server is working near its maximum capacity. Slow load times will not be regarded as an error state in standard logging programs.

There are many other tasks that a Managengine distributor can demonstrate with this software. One of the packages available is a password manager tool that makes this critical area of business more efficient and secure.

A centralized vault is used to store all passwords, and the vault has proved impenetrable in several penetration tests. The tool allows users to access multiple applications and data, or let applications communicate with each other without having to use hard coded passwords, thanks to the centralized vault system. This tool gives systems managers total control over what areas can be accessed by whom. It makes is very simple to assign user privileges.

The Manageengine suite provides many useful tools to systems managers. To learn more about the capabilities of the product, you can get in touch with a Manageengine distributor.




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